Membership, Cancellation & Refunds

Premium membership is NZ$39 per year, renewing automatically annually unless cancelled before renewal.

Before purchase, the annual price, automatic-renewal terms and cancellation route are shown clearly on the Membership page.

Complimentary premium access is provided without a membership charge and does not automatically convert to a paid subscription.

There is no membership fee to refund for complimentary access.

You may cancel automatic renewal through “Manage membership”, which opens the Stripe customer portal, or contact us through the Contact form using “Membership / cancellation request”.

Cancellation stops future renewals. Premium access continues until the end of the period already paid for, unless a refund or another arrangement changes this.

Submitting a form is a cancellation request, not confirmation that cancellation has been completed. We will confirm completion and the access end date to you.

If you believe you were charged incorrectly or the paid service has not been provided as promised, contact us through the Contact form.

Change-of-mind and unused-membership refunds are considered case by case. Nothing in this policy limits any refund or other remedy you are entitled to under applicable New Zealand consumer law.

Winery bookings, tastings and transport purchases are separate agreements with those providers. Their cancellation and refund policies apply.

Account closure and subscription cancellation are separate actions.

Where a subscription exists, its renewal is cancelled as part of handling an account-closure request. We will explain any information that must be retained for legal or administrative purposes.

Use the Contact form, selecting “Membership / cancellation request”, or email siplocalwine@gmail.com.